🔒 Privacy Policy

Last Updated: [4th October 2025]

At Level Up!, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us — online, by phone, or in person.

1. Who We Are

Level Up! is a UK-based business services provider offering finance, energy, payments, and social media management solutions to UK businesses. We are a proud part of Twenty4Seven incorporated Ltd.

Company Name: Level Up! [Twenty4Seven incorporated Ltd]
Address: 50 Princes Street, Ipswich, Suffolk, IP11RJ
Email: hello@level-up-uk.com
Phone: 01223 679778

We are the Data Controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact information: Name, email address, phone number, business name, and address.

  • Business information: Details about your company, including industry, size, and needs.

  • Communication data: Emails, messages, and call records when you contact us.

  • Technical data: IP address, browser type, cookies, and analytics when you use our website.

  • Financial data: If you apply for business finance, we may collect relevant financial information for processing your application.

3. How We Use Your Information

We use your data to:

  • Provide our services and respond to your enquiries.

  • Process business finance or service applications.

  • Manage your account and payments.

  • Send you updates, offers, or news (if you’ve opted in).

  • Improve our website and customer experience.

  • Meet legal or regulatory obligations.

4. Lawful Basis for Processing

We process your personal data based on:

  • Contract: When necessary to provide our services or respond to your requests.

  • Consent: When you’ve agreed to receive marketing communications.

  • Legitimate interest: To operate and improve our business responsibly.

  • Legal obligation: When required to comply with UK law or regulation.

5. How We Store and Protect Your Data

Your data is securely stored on servers within the UK (and, where applicable, in the EEA). We use appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

6. Sharing Your Data

We only share your data when necessary, for example:

  • With trusted service providers (IT support, email hosting, finance partners) under data protection agreements.

  • When legally required (e.g. regulators or law enforcement).

We never sell or rent your personal data.

7. Marketing Communications

If you opt in to receive updates, we’ll send you occasional emails about services, offers, or news. You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent at any time (for marketing).

  • Request data portability.

To exercise these rights, email us at hello@level-up-uk.com. We will respond within one month.

9. Cookies

Our website uses cookies to improve your experience and analyse performance. You can manage your cookie preferences via your browser settings.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices, so please check their policies when visiting external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Contact:
Company Name: Level Up! [Twenty4Seven incorporated Ltd]
Address: 50 Princes Street, Ipswich, Suffolk, IP11RJ
Email: hello@level-up-uk.com

If you’re unhappy with how we handle your data, you also have the right to contact the Information Commissioner’s Office (ICO):
👉 https://ico.org.uk/

✨ We believe in transparency, trust, and support — because when you feel confident about your data, you can focus on what really matters: growing your business.